Privacy Policy
ByJoyTorres Studio (byjoytorres.com) is committed to protecting your privacy. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit or make a purchase from our site.
Our operations are located in Ashburton, New Zealand, and our data practices comply with the New Zealand Privacy Act 2020 alongside international digital privacy standards.
Information We Collect
When you interact with our website, we collect certain pieces of information necessary to fulfill your orders and improve your experience:
Order Information: When you make a purchase or attempt to book a commission, we collect your name, billing address, shipping address, email address, and phone number.
Device Information: When you browse the site, we automatically collect details about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.
Correspondence: If you contact us directly via our email (hello@byjoytorres.com) or through our website contact form, we collect the text and contact details you provide to answer your inquiry.
How We Use Your Information
We use the personal information we collect strictly for the following business purposes:
To fulfill, pack, and ship any orders placed through the site (including processing your payment information and arranging for tracked NZ Post shipping).
To communicate with you regarding order updates, tracking links, or custom artwork design approvals.
To screen our orders for potential risk or fraud.
If you have explicitly opted-in, to send you occasional studio newsletters, print collection launches, or updates. You can opt-out of these marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.
Sharing Your Personal Information
We use the personal information we collect strictly for the following business purposes:
To fulfill, pack, and ship any orders placed through the site (including processing your payment information and arranging for tracked NZ Post shipping).
To communicate with you regarding order updates, tracking links, or custom artwork design approvals.
To screen our orders for potential risk or fraud.
If you have explicitly opted-in, to send you occasional studio newsletters, print collection launches, or updates. You can opt-out of these marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email.
Data Retention
When you place an order or book a commission through the website, we will maintain your Order Information for our internal business and tax records unless and until you ask us to delete this information.
Cookies and Tracking Tools
Our website uses "cookies" (small data files placed on your device) to help the online shopping cart remember your items, analyze how visitors move around the site, and ensure the website functions securely. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our storefront.
Your Rights
Depending on where you live, you have specific legal rights regarding your personal data:
New Zealand Residents: Under the Privacy Act 2020, you have the right to access the personal information we hold about you and ask that it be corrected if it is inaccurate.
International Visitors (UK/Europe/US): If you are a resident of the European Union (under GDPR) or certain US states, you have the right to access the personal information we hold about you, to ask that it be ported to a new service, or to request that your personal information be erased.
If you would like to exercise any of these rights, please contact us directly at hello@byjoytorres.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our digital practices or for operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, or if you have questions or a complaint, please contact us by email at hello@byjoytorres.com.